Our Policies

At Southern Equestrian, we pride ourselves on providing exceptional service and ensuring customer satisfaction. To achieve this, we have implemented clear policies regarding shipping, returns, refunds, and privacy. Please read through the following information to understand how we handle these aspects:

Shipping Policy

When you place an order with us, we strive to process and ship it as quickly as possible. Our standard shipping time is 5-7 business days, but please note that this may vary depending on the destination and any unforeseen circumstances. We offer both domestic and international shipping options to cater to our customers worldwide.

For domestic orders, we partner with reliable shipping carriers (USPS) to ensure your package arrives safely and on time. You will receive a tracking number once your order has been shipped, allowing you to monitor its progress.

For international orders, please be aware that additional customs fees, taxes, or duties may apply. These charges are the responsibility of the customer and are not included in the product or shipping costs.

Returns and Refunds

We want you to be completely satisfied with your purchase from Southern Equestrian If for any reason you are not, we offer a hassle-free return and refund policy.

If you wish to return an item, please contact our customer service within 30 days of receiving your order. We will provide you with instructions on how to return the item. Please note that the item must be in its original condition, unworn, and with all tags attached.

Once we receive the returned item, our team will inspect it to ensure it meets our return policy criteria. If approved, we will process your refund within 3 - 7 days. Please note that the refund will be issued to the original payment method used for the purchase.

Leaving Soon Items do NOT qualify for refunds nor returns. They are Final Sale.

Privacy Policy

At Southern Equestrian, we take your privacy seriously and are committed to protecting your personal information. We only collect the necessary information required to process your order and provide you with the best shopping experience.

We will never sell or share your personal information with third parties without your consent, except as required by law or to fulfill your order. We use secure encryption technology to safeguard your data during transmission and storage.

For more detailed information on how we handle your personal information, please refer to our Privacy Policy page.

Thank you for choosing Southern Equestrian. If you have any further questions or concerns regarding our shipping, returns, refunds, or privacy policy, please don't hesitate to contact our customer service team. We are here to assist you.